Customer Service

World fast-food giants like McDonald's and Burger King are shifting away from over-reliance on digital kiosks, retraining millions of workers to restore personal service and human interaction.

The big hits brought a large audience to the cinemas this summer - but also exposed how unpleasant watching a movie in an Israeli cinema can be: long lines, old chairs, dirt, constant noise, and ushers who are not always there when needed. While the audience returns to the cinema and prices climb, we went to check the situation - and found viewers who tell of an experience that is eroding: "The...

Budget sent a message to customers warning of service and supply issues with Chery vehicles imported by Frisbee. Following a Calcalist inquiry, the leasing company announced that joint efforts have led to significant improvements.

The Chinese automotive market highlights that post-sale service quality is becoming a key driver of brand loyalty. As the Israeli market undergoes 'Sinization,' it faces similar challenges where poor service standards are beginning to impact brand reputation and long-term vehicle value.

Mothers who arrived with seven children at a restaurant claim they were expelled due to a small order of 120 shekels. The restaurant manager reveals a different side of the story, alleging serious threats were made by the customers.

A woman from Georgia booked an appointment with a hairdresser and paid a $50 deposit, but the appointment was cancelled at the last minute citing a family emergency - and the money was not refunded. At the time scheduled for the appointment, she found the hairdresser sitting with friends at a restaurant, documented the confrontation, and ordered food and a shot of tequila on her tab.

The customer relationship management sector is shifting toward a Pay-per-Resolution model. However, automating service via AI may create a conflict of interest between technology providers and brands.

The customer relationship management sector is shifting toward a Pay-per-Resolution model. However, aggressive AI automation risks creating conflicts of interest and eroding long-term customer loyalty.

Amid security tensions, many Israelis chose to fly with local airlines for peace of mind, only to face flight delays and a lack of support from Arkia.