Ramat Gan Deploys AI Voice Agents and Cloud Tech to Revolutionize Municipal Services

Ramat Gan is preparing to launch an advanced artificial intelligence voice assistant for municipal call center inquiries, allowing residents to interact in natural language without navigating multiple systems.

"We are in the final fine-tuning phase of the model," explains Kobi Noach, Chief Information Officer of the Ramat Gan Municipality. "We have built a system connected to more than 50 different municipal interfaces. The AI can understand the request, locate the relevant information, and provide an immediate response or open a corresponding ticket in the call center without requiring any additional action from the resident."

The AI call center will operate alongside the existing municipal hotline, aiming not to replace human operators, but to reduce the burden and allow them to handle complex and urgent inquiries. "Our goal is to empower employees at all levels," Noach says. "From the mayor, who will be able to receive a broader and more accurate situational picture, to decision-makers and field workers who can address problems more efficiently."

Even in fields where physical work remains essential, technology is transforming operations. While AI does not physically empty trash bins, systems that identify which bins require collection and which remain empty help optimize routes, reduce unnecessary travel, and minimize wear and tear.

One practical application already active in the municipality is parking permit issuance. Previously, residents had to upload documents such as lease agreements and vehicle licenses for manual review. Today, an AI agent scans the documents, extracts required data, verifies it against municipal requirements, and identifies missing information or poor file quality instantly.

"Today I can issue a parking permit within 10 seconds," Noach notes. "And because the permit is digital, it updates automatically in inspection systems, ensuring faster service and more efficient enforcement."

The integration of AI agents is also shifting the role of the CIO toward managing a digital workforce. Beyond overseeing human staff, infrastructure, and systems, Noach now manages a team of AI agents, defining tasks, monitoring performance, and ensuring they generate measurable value.

This technology-driven municipal transformation aligns with the vision of Ramat Gan Mayor Carmel Shama Hacohen to position the city as Israel's artificial intelligence capital. A key milestone in this strategy was transitioning municipal infrastructure to cloud services under the government's Project Nimbus, utilizing AWS. Local servers have been progressively replaced by cloud architecture, enabling centralized security, scalable resource allocation, and rapid deployment of new services.

"I believe we are the first municipality in Israel to integrate Anthropic's Claude for widespread public use," Noach states. Additional projects include connecting approximately 1,500 municipal cameras to a unified monitoring infrastructure, assisting video inspectors in real-time while maintaining strict cybersecurity standards.